[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:25px|text_align:left|color:%23434343″ google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:400%20regular%3A400%3Anormal” el_class=”faq-page-title”][/vc_column][/vc_row][vc_row el_class=”inner-top-xs”][vc_column width=”1/2″][vc_toggle title=”How can I track my order?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864577831-bdb5bc1a-4a98″]We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here.[/vc_toggle][vc_toggle title=”How Do I Place an Order?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864700197-4c554837-f084″]Shopping on Pexish is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘add to cart’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Place order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.[/vc_toggle][vc_toggle title=”Do I Need an Account to Place an Order on Pexish?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864765251-4a22323b-b290″]

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

[/vc_toggle][vc_toggle title=”Will I receive all the items in my order at once?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

[/vc_toggle][vc_toggle title=”My package is cash on delivery. Can someone pick it up on my behalf?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]

Yes. Please ensure your representative has your tracking number.

[/vc_toggle][vc_toggle title=”How do I sell on Pexish” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]

To sell on Pexish you have to read our vendor operating model,  and agree to our terms and conditions as a vendor.

After completing the above requirement you can register here or watch the video below or follow the step by step guide on Pexish Blog

[/vc_toggle][/vc_column][vc_column width=”1/2″][vc_toggle title=”Are there any hidden costs or charges if I order from Pexish?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864665894-b82f7067-8407″]

There are no hidden costs or charges when you order from Pexish. All costs are 100% visible at the end of the checkout process.

[/vc_toggle][vc_toggle title=”Are all products on Pexish original and genuine?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” el_id=”1459864738156-c9e9af2d-48c9″]Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately discontinued from on Pexish.

Please contact us here if you think a product listed on our website does not meet these standards.[/vc_toggle][vc_toggle title=”If I prepaid for my item, can I still return it?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please click here

[/vc_toggle][vc_toggle title=”Can someone collect my prepaid package on my behalf?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]

Yes, please ensure your representative has the tracking number and a signed copy of your ID.

[/vc_toggle][vc_toggle title=”My package is prepaid. Do I need to show any document when collecting it?” custom_font_container=”tag:h2|font_size:20px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

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SHOPPING CART

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